Contact Info for Notice Letters to Municipalities

REPORTING AN INCIDENT OCCURRING ON CITY PROPERTY TO THE APPROPRIATE DEPARTMENT
CITY/REGION/COUNTY CONTACT PROCEDURE
Region of Waterloo Region of Waterloo
Attention: Clerk’s Dept. 2nd Floor
150 Frederick St.
Kitchener, ON N2G 4J3
Email: or

Fax: 519-575-4481
Claims must be made in writing (email or hardcopy). More information: http://www.regionofwaterloo.ca/en/regionalgovernment/publicinquiries.asp. Include name, address, phone number, date/time of incident, location and description of incident, type of damage/injury. You must sign and date the letter
City of Kitchener City of Kitchener
200 King Street West
Kitchener, ON N2G 4G7
Tel: 519-741-2345
Fax: 519-741-2872
For the City of Kitchener, you can report a problem here:
https://www.kitchener.ca/en/city-services/report-a-problem.aspx
The choices are:
  • Graffiti
  • Park litter
  • Parking complaints
  • Potholes
  • Sidewalk trip hazard
  • Trail surface
  • Speak to a city representative
  • "Issue not listed"
Once you pick your problem, it gives you the option of uploading a photograph, then you enter the location. Give your contact information, and add comments. (For slip and fall on icy sidewalks, choose “Issue not listed” – you will be given an email address - You can also send a hardcopy letter by mail)

Your email or letter must describe how the incident happened, what injury you suffered as a result, the time and date the incident occurred and where the incident took place. Remember to include your name, address, and telephone number.
City of Waterloo Legislative Services
Corporation of the City of Waterloo
Waterloo City Centre, 1st floor
100 Regina Street South
PO Box 337, Station Waterloo
Waterloo ON N2J 4A8
Fax: 519-747-8510
Email submissions are also accepted:
Your email or letter must describe how the incident happened, what injury you suffered as a result, the time and date the incident occurred and where the incident took place. Remember to include your name, address, and telephone number.

More information on the website: http://www.waterloo.ca/en/government/making-an-insurance-claim.asp.
City of Cambridge City Clerk
50 Dickson Street, 2nd Floor
Cambridge, ON N1R 8S1
Tel: 519-740-4680
Fax: 519-740-3011
http://www.cambridge.ca/en/your-city/Report-an-Issue.aspx?_mid_=2823.
You can report problems online for the following:
  • Bylaw infractions
  • Damaged city property
  • Insurance claims
  • Dead animals
  • Dead trees
  • Downed signs
  • Graffiti
  • Needle disposal
  • Parking concerns
  • Park litter
  • Potholes
  • Road issues
  • Sewer systems
  • Sidewalks
  • Snow clearing problems
  • Trail surface issues
  • Utility problems
  • Water systems
Once you choose your problem, it gives you an option to “report it online” or by email, or you can send a letter by regular mail. Include the location of the problem, the description of the problem and provide a photo. Also include all contact information (ie name, address, phone and email)
County of Brant (Paris) Heather Boyd, County Clerk
County of Brant
26 Park Avenue
Burford, ON N0E 1A0
1-888-250-2295
Fax: 519-449-2454
Email:
Write to county clerk within 7 days. Send a letter to the county clerk. Make sure to include your name and contact information, description of incident, date, time and location of incident, and attach any photographs.
City of Brantford City of Brantford
100 Wellington Square
Clerks Department
Corporate Insurance and Risk Management Services
P.O. Box 818
Brantford, Ontario N3T 5R7
Email:
To make a claim against the City of Brantford you may submit a letter or email.

Your letter or email should describe what was damaged, how it happened, the time and date it occurred and where the incident took place or the circumstances that led to you making a claim against the City. Additionally, please identify any contractors, equipment and/or operators if applicable. Remember to include your name, address, and telephone number.

Another method of submitting a claim is to complete the online Notice of Claim Form accessed here. Electronic forms can be submitted via email to , or alternatively, mailed or delivered to City Hall Clerks Department in person.

Once your claim has been received, an investigation will be started that may include visiting the incident site as well as obtaining relevant documentation and speaking to employees and/or contractors who may have knowledge of the situation. Once the investigation is complete, you will be notified of the results in writing. The City of Brantford provides compensation only when it is legally liable for the damage sustained.
City of Guelph 1 Carden Street
Guelph, ON N1H 3A1
Tel: 519-822-1260
The City of Guelph has an online claims form: https://cityofguelph.polldaddy.com/s/insurance-claim-form. The form has fields for all of the information that they require.
Township of North Dumfries Township of North Dumfries
2958 Greenfield Road,
Ayr, ON N0B 1E0
Tel: 519-632-8800
Fax: 519-632-8700
An email box will open up at this address: https://www.northdumfries.ca/en/township-services/report-it.aspx. Send a letter to the township by either regular mail or email. Make sure to include your name and contact information, description of incident, date, time and location of incident, and include any photographs.
City of Stratford City of Stratford
Clerks Division
P.O. Box 818
1 Wellington St.
Stratford ON N5A 6W1
Tel: 519-271-0250 x 237
Email form pops up here: http://bit.ly/2A7BAvz. Send a letter to the city clerk. Make sure to include your name and contact information, description of incident, date, time and location of incident, and attach any photographs.
Township of Wellesley Township of Wellesley
4639 Lobsinger Line
St. Clements ON N0B 2M0
Tel: 519-699-4611
Fax: 519-699-4540
Email form pops up here: https://www.wellesley.ca/en/township-services/customer-service.aspx. Send a letter to the township by either regular mail or email. Make sure to include your name and contact information, description of incident, date, time and location of incident, and include any photographs.
Township of Wilmot (New Hamburg) Barb McLeod
Director of Clerk's Services
Administration Complex
Township of Wilmot
60 Snyder's Road West
T: 519-634-8519 ext. 228
Email:
Send a letter to the director of Clerk’s Services, Barb McLeod. Make sure to include name and contact information, description of incident, date, time and location of incident, and attach any photographs
City of Woodstock Clerk’s Department
City of Woodstock
500 Dundas Street
PO Box 1539
Woodstock, ON N4S 0A7
Tel: 519-593-2382 x 2502
Fax: 519-539-7705
Email form pops up when clicking here: http://bit.ly/2BjFC88. Your letter or email should describe what happened, the time and date it occurred and where the incident took place or the circumstances that led to you making a claim against the City. Additionally, please identify any contractors, equipment and/or operators if applicable. Remember to include your name, address, and telephone number.
Woolwich Township (Elmira) Township Clerk
Township of Woolwich
PO Box 158
24 Church St. W. Elmira, ON
N3B 2Z6
Fax: 519-669-1820
Email form pops up here: http://bit.ly/2yOwkP2.
From the website:
If you have incurred costs for which you believe the Township may be responsible, you must follow the process outlined below to have your claim considered. If you were injured or experienced property damage which you believe was caused directly or indirectly by the Township, you should place the Township on notice within 10 days of the incident. According to the Municipal Act, we must receive notification in writing for roads related incidents. To ensure that your claim meets the notice requirement, please forward your claim to the following address within the 10-day period.

Claim Reporting Process
Prepare your notice of claim in writing, and ensure it contains the following information:
  • The name, mailing address, e-mail address and telephone number of the person making the claim.
  • The contact name, mailing address, e-mail and telephone number of the person submitting the claim, if different from above.
  • The date, approximate time of incident and exact location (address or closest intersection).
  • A brief description of what happened.
  • Any photos, repair estimates or receipts related to the claim.
  • The type of damage or injury.
  • The name of any contractor involved (if known).